With regular updates in the technology of mobile phones, the world has highly dependent on the mobile phone these days. Everywhere people are seen with mobiles irrespective age, gender indulged in speaking, texting, tweeting, surfing, playing games. One disadvantage of a mobile phone is the lack of telephone etiquette. People seem to have no manners when talking on their phones.
They use their mobiles at work, while traveling, at the home everywhere we see people holding their mobile phones in front of their face or talking to someone on the phone.
Handling mobile phones in social places and in offices have become a major concern these days. It is important to understand the appropriate time and way to use mobile phones in public places.
During my leisure time away from the workplace, I have observed others and their inconsideration to the general public. At the workplace, impoliteness and rudeness to others when you are on the phone or not, it is totally unacceptable from employees.
11 Telephone Etiquette Tips
Proper Phone Etiquette Tips to Follow at Home, Office, and Business:
Everyone need to follow some basic phone etiquettes at home and at the workplace so that it looks good and shows our presence in between the gatherings. Below are the 11 telephone etiquette tips to be unique and have the attention of the gatherings.
Always start your conversation with a greeting like Good morning/Good afternoon, based on the time you are calling. A simple greeting shows our respect and politeness to the person who receives the call. This is very important while answering a phone.
Never start conversation starting with “Yeah”, “Yes”, it makes the person disrespectful. Start with a greeting make the conversation look like a face to face conversation.
2. Identify Yourself
The first thing to do while talking on a phone is to identify yourself with your name and from where you are calling. Always identify yourself clearly, it is considered inappropriate if you not reveal yourself, sometimes this may lead to miscommunication.
If you are starting a conversation always state your name and ask for the name of the person you are calling. This is the important phone etiquette for business in making a conversation.
3. Control The Tone Of Your Voice
Your tone conveys everything, do not show your anxiety or aggressiveness in your tone. If you are working for a call center try practicing at home using a recorder, you will know how you sound to others. You can later on tune in your voice control the anxiety or aggressiveness.
Always use a pleasant, congenial and friendly tone.
4. Purpose Of The Call
Before making a phone call, make sure you are ready and not forget to say the purpose of the call. Think about it and it is better to practice before the call. Note down the things you want to discuss if you want any questions to be answered so that it makes a smooth conversation.
5. Do Not Interrupt The Conversation
While having a conversation on phone, do not interrupt while the other person is talking. This shows your impoliteness.
If you ever need to interrupt a conversation, ask permission of the person using the phrase, “Please Excuse me for a moment I’ll be right back.” And when you return, say, “Thank you for holding.”
6. Speak Clearly and Slowly
During a conversation, if you are delivering any messages or need to say something important, try to speak clearly and slowly, so the receiver can easily understand what you are saying.
If you speak very fast or the tone is unclear the message you deliver may mislead the information.
7. Don’t Get Distracted During Conversation
Do not allow yourself to get distracted by other activities like chewing and eating, working on the computer, rustling papers or speaking with other while you are still in the conversation.
If you are in driving do not use the phone, if it is necessary or very urgent use earphones to continue the conversation. It is our courtesy to show respect and our attention to the person on the conversation.
8. Make The Conversation Interesting
Do not make the conversation boring by using any type of filler words in between the conversation. Don’t use filler words like hmmmm or any other words.
During a telephonic conversation, a filler word sends a signal to the other person which says “I’m still thinking, and I’m not willing to pass the conversation back to you just yet.” This only conveys that you are confused and still thinking of what to say next.
9. Don’t Rush up on the Phone
Do not give the impression that you are rushed. It is better to return the call when you can give the person the time they need to handle the reason for their call. It is important that you never be in a hurry while having a conversation. Give some time to them while talking. Select the best time you can spend in a gentle manner with no other work.
10. Talk in A Quiet Place
Conversation over the phone is very effective if both the persons can hear each other without any noise. Bearing noises, such as the television or road traffic can interfere with both your listening and communication skills, making it difficult for a conversation. Follow this cell phone etiquette for making your conversation clear with no disturbance.
Plan your call in a place where there is no disturbance around and have a conversation.
11. Summarize and Close
Summarizing at the end of the conversation helps you to reaffirm what was discussed during the whole conversation. If any information is missed or wants to change the prior message we can do it at the end of the conversation.
During the end of the conversation use pleasantry phrases like “It was pleasure speaking with you” or “You have a nice day.”
Follow these 11 telephonic etiquettes for making your conversation interesting and for effective results. These tips help you in showing your politeness towards the other person which gives you maximum positive results.